Shipping policy

1. Processing Time:

  • UK orders are typically processed and shipped within 1-3 business days (excluding weekends and holidays) from the date of purchase.
  • International orders are typically processed and shipped within 3-5 business days (excluding weekend and holidays) from the date of purchase.
  • In case of high order volumes or unforeseen circumstances, processing times may be extended.

2. Shipping Methods:

  • UK Shipping - We offer First Class and Tracked 24 shipping options via Royal Mail.
  • International Shipping - We offer International Tracked via Royal Mail.
  • The available shipping methods, estimated delivery times, and associated costs will be displayed during the checkout process.

3. Shipping Destinations:

  • We currently ship globally. For information on international shipping rates and delivery times, please refer to our checkout page.

4. Order Tracking:

  • Customers will receive a shipping confirmation email with tracking information once the order has been dispatched.

5. Shipping Delays:

  • Aesthetic Addict Gloss is not responsible for shipping delays caused by external factors such as weather conditions, customs processes, or carrier issues.
  • In the event of a significant delay, we will make every effort to notify customers promptly.

6. Shipping Charges:

  • Shipping charges are calculated based on the selected shipping method, destination, and the total weight of the order.
  • Customers will be informed of the shipping costs during the checkout process.

7. Undeliverable Packages:

  • If a package is undeliverable due to an incorrect address provided by the customer or failure to collect the package from the carrier, the customer will be responsible for any additional shipping fees incurred for re-delivery.

8. Customs and Duties:

  • International customers may be subject to customs fees, taxes, or import duties imposed by their respective countries. These charges are the responsibility of the customer.

9. Lost or Stolen Packages:

  • Aesthetic Addict Gloss  is not liable for lost or stolen packages once they have been marked as delivered by the carrier. Customers are advised to contact the carrier directly to resolve such issues.

10. Returns Due to Shipping Issues: - If an order is returned to us due to shipping issues beyond the customer's control (e.g., incorrect address provided), we will contact the customer to arrange reshipment. Additional shipping charges may apply.

11. Contact Information: - For any questions or concerns regarding shipping, please contact our customer support at aestheticaddictgloss@outlook.com